We are able to add attachments to tickets. The issue is when an e-mail with an attachment is forwarded to the e-mail address LANDesk looks at to create the tickets. The ticket gets created but if the original e-mail is sent as HTML it does not attach the attachment. If the original e-mail that is forwarded to the e-mail address LANDesk looks at to create the ticket is sent as Rich Text or Plain Text the ticket is created and the attachment is attached. So it seems to be specific to forwarded e-mail with attachments where the original e-mail was created in HTML format. We even tried forward the original e-mail created in HTML format as rich text or plain text but it doesn't attach the ticket.
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