Are you using AV? What version of HP connect tools are you using? I have heard that this issue might only exist with certain version/s of the HP Connect tools so you may want to try updating them to see if that solves this issue.
If you are using AV, try without and see if the same issue happens.
I believe you will want to open a case with our support team so that we can assist you more in depth.
Thanks,
Nick