Seeing that I posted that question, I'm curious if you had any success. I was not able to create an agent that did not prompt for ID1 and ID2. Any luck with you? What drives me crazy is that the information is not required technically and it used for tracking / documentation purposes only. But the data is not validated. You could put anything in there that you wanted. You would think that there would be a simple way of turning it off or making it easy to auto-fill that information. LANDesk's remote support site (Remote.landesk.com) does that EXACT thing. It pulls the machine and username automatically and logs the user into the gateway RC queue.
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