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Re: LDSD 7.7.1 Upgrade from 7.5 SP1 HF3 took 10 hours

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Update:

Reran DB upgrade after restoration in test.  Prior to doing so, I increased the cores to 8 and set the 6GB limit on SQL to allow the OS to have some breathing room.  This actually took longer than the last upgrade, 11.11 hours.  For the time being this is just going to be acceptable.  I actually am going to be using some other hardware to test the upgrade of the database.  I worked with support and resolved other issues.  These are listed below, just in case someone else runs into the same issues.

 

Issue:

Logging into Console after upgrade would time out and prevented login as SA to apply the license.

 

Resolution:

On the webserver, changed the consolex64.exe.config setting:

               From:   <add key="WebServiceTimeout" value="120000" />

               To:       <add key="WebServiceTimeout" value="900000" />

Cycle IIS or App pool(iisreset preferred)

Was able to log into console as SA without time out and apply license

 

 

Issue:

After the upgrade and cumulative hotfix applied, incidents take a very long time to open under all accounts

 

Resolution:

Reindexed the database.  This is not noted anywhere else in documentation, but after doing so, this increased the speed of the console.


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