For Service Desk it is the only way to receive inbound e-mails.
You can have a look at this ER Support for Exchange protocol as well as IMAP for inbound mail perhaps this will behavior could be changed.
For Service Desk it is the only way to receive inbound e-mails.
You can have a look at this ER Support for Exchange protocol as well as IMAP for inbound mail perhaps this will behavior could be changed.