I have checked this and my customer does not use an AD account on their com+ applications because the server is not in a domain.
The users they use to authenticate are LDMS Users, not AD users. For the installation of LPM we did create an AD account (because it wouldn't install otherwise).
Could this be the issue? Is this something we can resolve from the lpm side? It will be very hard to convince the client to suddenly start using an AD account on their
server while this has not been necessary for the years that they are now using ldms