Re: "Switch to Self Service" button not appearing in Web Access unless you switch off compatibility mode

Hi

It sounds like it may be a different symptom of this : When logging into Web Desk in 7.7.1 and later you are taken directly into Self Service

The cause is documented as "This is caused by IE being in compatibility mode. As a result the browser appears to be using IE7 which does not have Web Desk support."

Best wishes

Karen