Hi all,
I've been asked to implement Incident Survey. So far I've got a fairly straightforward calculation setup for the Precondition. Frequency has been set at 2 for testing only.:
import System
static def GetAttributeValue(Incident):
Frequency = 2
DoSurvey = false
if (Incident.RaiseUser._FullName != null) and (Incident.RaiseUser._DoNotSurvey != true):
DoSurvey = (Incident.Id % Frequency == 0)
return DoSurvey
I've been asked to exclude the Resolving Support Group where a flag has been set.
I've added a Boolean attribute to System / Support Group object, which can be set on or off from within User Admin for the group.
However, I'm struggling to find the placeholder / reference I need to put that into the calculation into the Precondition.
When entering the calculation in the PreCondition and looking at the Resolutions[] collection I'm not seeing the DoNotSurvey flag in Create Group or Update Group.
Any advise would be most welcome.