I hear/feel the pain about the mismanagement it still goes on here "too many cooks and not enough chefs" especially here. everyone has there own diluted version of the truth and it's taking sometime to get to a single version of it.
I am a little different in the fact that my role involves a lot of travelling between several sites across the UK, I also cover a rental centre 100 staff members strong alone, administer SharePoint and a CRM single handedly so my time is very precious. I have to slot out windows in my diary to be able to work on LANDesk and such. However that window gets smashed all the time so very difficult.
Slapp you sound like you enjoy the LANDesk part a lot more than the support is that correct? How long have you been doing the other part of your job?