Dear LANDesk Community,
I am desperately in need of your help, I contacted Support two weeks ago but I haven’t heard from any of them. My problem is that I am working to add information on the “IncidentManagement.Incident.rpt”. One of the information I needed to add is Software Type. I tried every attribute that has a name “Software…” but every one of them is blank.
Then I saw the Table named usr_softwareversions. I browse the attribute usr_title and it contains the information that I needed on the report. Therefore, using the Database Expert, I added it.
When I tried it, after I clicked 
, it returns an error which says that it cannot retrieve data because of some link problem (I did not capture the error because it is very lengthy).
Please would someone kindly help me please and thank you so very much.
Gratefully,
Ernesto