My problem is that I can't use CurrentOwner because the analyst doing the action may or may not be owner of the incident. In fact, that is exactly what I am trying to calculate in the end. Was the analyst doing the action the owner of the incident? I am trying to reward analysts for helping an incident they don't own. My stats show who opened the incident and who resolved it, but nothing for the analysts who helped along the way. It's not perfect because re-imaging a system isn't the same as making an assignment to another group but it's something.
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