My own thoughts would be to trial both a single window and multiples, but that is just my view not that of LD, I hasten to add and I'm sorry if you got that impression. Maybe a compromise of sets of similar windows with similar processes? By the way I've rarely found the OOTB request process is enough for must customers. There are usually special activities needed for requests containing some entries in the service catalogue. So even here there is a balance between the complexity of the single process (having an all in one) and maintaining several similar looking processes.
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