Thanks - In Webdesk. I'll poke around for Attribute Template - as I note I'm pretty certain there is a way based on what I see in the Incident Process - just no clue the trick.
Terry
Thanks - In Webdesk. I'll poke around for Attribute Template - as I note I'm pretty certain there is a way based on what I see in the Incident Process - just no clue the trick.
Terry