I would like to create a query based on Incident Business Object that will show both open and resolved/closed ticket. I would like to include both Resolution Date and Resolution User as part of Selected attributes that will form the query. when I try to do drag the Resolution Date or Resolution User on to the query selected attribute window, it moves down to the Preview attributes panel( I presume this is because resolution is a collection?). How can I get these attributes as part of my query. I have tried creating a query based on Resolution Business object but it doesn't show tickets in open status or any other status other than Resolved or closed
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