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Re: When we create a ticket as ourselve as an ("analyst" on our network team ) The system returns an error; "There has been an unexpected error. ... The INSERT statement conflicted with the FOREIGN KEY constraint ... .

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You can get that all sorted without too much trouble as changing the group membership is an admin action that can be done at any time. From what you have shown in the screen shot, put all the analysts into the Information Technology Customer Group and the end users into the SelfServiceUsers Customer Group. Make both of these groups children of a Company Group and give it a go. It should get you up and running and you can bring a more meaningful structure to the design later.

 

Andy


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