I am implementing LANDesk Service Desk and tried to set three levels of dependence on configuration items, which must be shown as follows: Client (list of company names of our clients) - Service (list of services that we provide to the selected client) - Active Service (list ofconfigurationitemsthat belongto the selected service).
With this I intend to create incidents and differentiated by customer requirements and contracted services for each of these, in addition to the assets of the services
Client | Service | Service Asset |
ENTEL | Virtual Machine | ENTEL_SRV-DC01.entel.local |
ENTEL | Virtual Machine | ENTEL_enteldev1.entel.local |
ENTEL | Production network | 10.10.1.0 |
ENTEL | Operative System Administration | ENTEL_entelsrv.entel.local |
ENTEL | Exchange Administration | ENTEL_EXCHSRV01.entel.local |
ENTEL | Virtual Machine | ENTEL_EXCHSRV01.entel.local |
ENTEL | Antivirus Administration | ENTEL_entelsrv.entel.local |
Claro | Virtual Machine | Claro_EXCHSRV04.claro.local |
Claro | Virtual Machine | Claro_EXCHSRV03.claro.local |
Claro | Virtual Machine | Claro_fserver01.claro.local |
VTR | Virtual Machine | VTR_APPCLT1.vtr.local |
VTR | Production network | 192.168.10.0 |
VTR | Active Directory Administration | VTR_SRVDC1.vtr.local |
VTR | Virtual Machine | VTR_fserver01.vtr.local |
VTR | Monitoring | VTR_fserver01.vtr.local |
VTR | Monitoring | VTR_SRVDC1.vtr.local |
VTR | Monitoring | VTR_APPCLT1.vtr.local |
VTR | Virtual Machine | VTR_SRVDC1.vtr.local |