I am taking over support of a new client who wants me to manage their environment utilzing Landesk. What questions should I ask the client to get a scope of the project?
I'm not sure what version the client has, what additional modules are offered and which ones that they have. I have a discussion in 2 days with the client and needed input from some admins about what questions I should ask.
I was thinking of the following questions; any input is helpful. PLEASE ADD IN ANTYHING I HAVE MISSED OR ANYTHING I SHOULD CHANGE.
LDMS SERVER
LDMS VERSION?
ADDITIONAL MODULES?
- SECURITY SUITE?
- POWER MGMT?
- DATA ANALYTICS?
SERVER HARDWARE SPECS?
SQL SERVER HARDWARE SPECS?
HARDWARE ENVIRONMENT
TOTAL # DEVICES?
- BREAKDOWN
# PC’s?
- HOW MANY PER OS?
# MAC’s?
- HOW MANY PER OS?
# SERVERS?
- HOW MANY PER OS?
SOFTWARE ENVRONMENT
- MS OFFICE VERSION
- ANTIVIRUS SOFTWARE
- ADWARE/SPYWARE SOFTWARE