Thanks Jenny.
I will ask the admin person who set this up for us to check.
I am guessing my terminology of a template may not be correct [perhaps, in my world a template is justa serieies of questions in the details section to be prepopulated and filled in).
Maybe it is the same thing in LANDesk, i dont know off hand but if so, then I will look for the suggested group field
If it is a suggested group option, that seems rather good. I will see how we get on
thank you.