When in the console and I start typing in a Raise User name, a list comes up and I can enter a first or last name.
How do I do the same in Web Desk?
We have some users moving to a username format of the first letter of their first name, 3 random digits, first 3 letters of their last name, and 4 random digits. It's kind of hard to search for a user when they don't know their user name. Trust me, was not my decision to use this format. It's happening and now my analysts will need to be able to find these people. Username only is not good enough.