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Re: Query for closed tickets

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You should be able to do this, not sure what all you would like to display but here are some steps you should be able use:

 

Based On

Module:                         Process Management

Business Object:           Process

 

Attributes:

ID:                                 Your Ticket Number

Last Updated By.Title:    

Title:                              Summary/Etc

Status.Title:                   Current Status

Lifecycle.Title:               Lifecycle/Process it is part of

 

 

Criteria:

1. Lifecycle.Title                  Condition: Is Equal To                    Value:  Your Incident Lifecycle name

2. Lifecycle.Title                  Condition: Is Equal To                    Value:  Your Incident Lifecycle name

3. Status.Title:                     Condition: Is Equal To                    Value:  Closed   (click verify to ensure it works)

4. Last Update                    Condition: Is Between Dates           Select Prompt User (allows users to select the time frame)

 

 

Advanced:  (1 OR 2 ) AND 3 AND 4

 

Of course, using Last Update doesnt take into account for automated System updates.

 

Hope this helps some


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