I am running Service Desk 7.8 in our dev environment and I am unable to add any html formatting to the emails. When I try to add additional html to the emails(reminders) as an html email to converts/removes the tags.
Here is an example:
"<p style="background-color:gray">"
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"</p>"
Incident 16189 has been updated.
Update: see if this works
The field being used is a HTML SubDataType and have outgoing emails set to send as HTML.
Any help would be appreciated.