Re: Not getting our desired attributes for one analyst out of the remaining in the Webdesk dashboard.

Seems to happen to us somewhat regularly, personalized dashboards... 

We do the following, followed by an iisreset.  The iisreset has to be done, otherwise the change wont show:

(A change made to a dashboard isn't reflected for some or all users in Web Access (Web Desk or Self Service)

--  See a list of all users that has a personal version of the dashboard. 

select T2.tps_name LOGIN_NAME, T2.tps_title USER_TITLE, T3.ui_title DASHBOARD_TITLE 

from ui_personalised_dashboard T1, tps_user T2, ui_dashboard T3 

where T1.ui_dashboard_guid = T3.ui_guid 

and T1.ui_user_guid = T2.tps_guid 

order by T2.tps_title 

-- Confirm what you are about to delete before you run the third script. 

select * from ui_personalised_dashboard 

where ui_user_guid in (select tps_guid from tps_user where tps_name = 'LOGIN_NAME') 

and ui_dashboard_guid in (select ui_guid from ui_dashboard where ui_title = 'DASHBOARD_TITLE') 

-- Delete the personalised version of the Dashboard for specified user. 

delete from ui_personalised_dashboard 

where ui_user_guid in (select tps_guid from tps_user where tps_name = 'LOGIN_NAME') 

and ui_dashboard_guid in (select ui_guid from ui_dashboard where ui_title = 'DASHBOARD_TITLE')