Because it is pre-licensed, you will need to contact Motorola Technical Support regarding this issue. Here are the ways you can contact Motorola Technical Support:
Main Website:
http://www.motorolasolutions.com/
Open an online support request with Motorola at:
http://www.motorolasolutions.com/XU-EN/Contact_Us
Or contact them by phone at:
English (USA) 1.888.325.9336
English (United Kingdom): 0800 328 2424
English (Europe Africa): +420 533 336 123
English (Middle East): +603 7724 9607
Deutsch: +49 (0) 695 007 3865
Espanol: +34 914 533 449
Francais: +33 (0) 171 230 429
Italiano: +39 026 963 3565
Nederlands: +31 (0) 202 015 081
Polski: 00800 441 1664