Quantcast
Channel: Ivanti User Community: Message List
Viewing all articles
Browse latest Browse all 12704

Error opening User window

$
0
0

Hi,

 

We are seeing the following error on a few users when trying to open the user window.  It looks like all affected users are ones where the Service Desk have ticked "Link CI" to associate a CI with that user, and which is part of our processes.

 

Same window opens fine in Console.  We have restarted IIS etc...

 

Any ideas how I can diagnose this further?  We aren't seeing the same issue on our Dev system but I can't see any likely differences that may be causing this....

 

Cheers - Adam.

 

{"message":"Index was out of range. Must be non-negative and less than the size of the collection.\u003cbr/\u003eParameter name: index","stackTrace":" at System.Collections.ArrayList.get_Item(Int32 index)\u003cbr/\u003e at Touchpaper.Framework.Data.GroupCount.GetGroupQuery(IQueryBuilder originalQuery)\u003cbr/\u003e at Touchpaper.Framework.Components.Controls.ObjectTableData.PrepareGroupingQuery(IQueryBuilder originalQuery, GroupCount groupCount)\u003cbr/\u003e at Touchpaper.Framework.Components.Controls.ObjectTableData.CreateObjectTableData()\u003cbr/\u003e at Touchpaper.Framework.Components.Controls.ObjectTableData.get_ListRows()\u003cbr/\u003e at Touchpaper.Web.Console.Components.ObjectListBase.RenderHeader()\u003cbr/\u003e at Touchpaper.Web.Console.Components.ObjectListContainer`1.Render()\u003cbr/\u003e at Touchpaper.Web.Console.Components.BaseHelper.RenderWithVisibilityWrapper(ISelfRenderingControl control)\u003cbr/\u003e at Touchpaper.Web.Console.Components.ObjectChildForm.Render()\u003cbr/\u003e at Touchpaper.Web.Console.Components.TabPanel.Render()\u003cbr/\u003e at Touchpaper.Web.Console.Components.BaseHelper.RenderWithVisibilityWrapper(ISelfRenderingControl control)\u003cbr/\u003e at Touchpaper.Web.Console.Controllers.Viewd49aacd79d4e4493a156b589f3910cc6.RenderViewLevel0()\u003cbr/\u003e at Touchpaper.Web.Console.Controllers.Viewd49aacd79d4e4493a156b589f3910cc6.Render()\u003cbr/\u003e at Spark.SparkViewBase.RenderView(TextWriter writer)\u003cbr/\u003e at Spark.Web.Mvc.SparkView.Render(ViewContext viewContext, TextWriter writer)\u003cbr/\u003e at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.\u003c\u003ec__DisplayClass1a.\u003cInvokeActionResultWithFilters\u003eb__17()\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)\u003cbr/\u003e at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)\u003cbr/\u003e at System.Web.Mvc.Async.AsyncControllerActionInvoker.\u003c\u003ec__DisplayClass25.\u003cBeginInvokeAction\u003eb__22(IAsyncResult asyncResult)"}


Viewing all articles
Browse latest Browse all 12704

Trending Articles