If you want "Ready For Pickup" to actually resolve the ticket, you can simply either rename the 'Resolve' action to Ready for Pickup, or create a new object for Ready for Pickup and make it a collection on your Incident. Then right click on the collection and create an action for it. When they choose that action, you can follow it with an automatic action to Resolve the ticket automatically with the details from your 'Ready for Pickup' detail.
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