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Re: Report against "Action Instances" within Change Management

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Hi Adam,

 

Depending on the type of action you'll need to report on them differently.  For example for your "More Information Required" action does running this open a window to fill out information?  If so then there will be an object holding this data each time and you can create a query against that.

 

If the action is just "performed" without any window appearing then this is known as a "windowless" action and the only way to report on this would be by extracting the information from the audit trail records.  You can't do this within a query in Service Desk but can via the database directly.  See this document for more details: Extracting data from the incident audit trail.


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