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Re: Report against "Action Instances" within Change Management

Hi Adam,

 

Depending on the type of action you'll need to report on them differently.  For example for your "More Information Required" action does running this open a window to fill out information?  If so then there will be an object holding this data each time and you can create a query against that.

 

If the action is just "performed" without any window appearing then this is known as a "windowless" action and the only way to report on this would be by extracting the information from the audit trail records.  You can't do this within a query in Service Desk but can via the database directly.  See this document for more details: Extracting data from the incident audit trail.


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