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Re: Problem on Avalanche Web Console: enrolment rule id invalid

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Hi Jason,

 

thank you for the feedback.

 

iOS:

- "Are you assigning profiles by folders or AD containers?" I'm trying with both. I'm doing my

troubleshooting with a simplified configuration: one smart-folder, one AD-Group and one LDAP

enrollment-id associated to my smart-folder. Two payloads, the one for iOS and the second

for Android. One policy, containing both my payloads.

Test1: the policy is assigned to the smart-folder. I do the LDAP enrollment: ok. I wait for the policy

to arrive to the iPad, even for an hour or an hour and half. Nothing.

Test2: the policy is assigned to the AD-Group. The same. Enrollment ok but no policy.

- "If you look at your ipad's device details, does it show the intented profiles assigned to your device?" No,

it doesn't. I only see the enrollment profile, Wavelink MDM.

 

Android:

- "Are you using the same enrollment rule as you used for ios?" Yes, exactly the same.

- "Is it a group enrollment or LDAP enrollment?" It's LDAP.

 

- "Note that it may take several minutes for enrollment rules to be deployed". Jason, I am waiting far much more

than several minutes.

 

Testing connection with LDMS Core Server and LDAP account is ok for both. Just tested.

 

Thank you very much.

 

Lorenzo Corradini


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