We are in the process of determining the best way to handle day to day changes and are curious how other people are doing this. We are deciding between two options, the first is to have one system administrator that will be responsible for all changes and have one backup. The second option is have a system owner that would be responsible for the major changes to the systems (process and forms) and then having other people responsible for say team member changes and reference list changes. We are thinking of spliting the day to day changes and having one person do changes in Change, Incident, and Request and another person doing the day to day changes in HR. How do you handle there types of changes within your Service Desk?
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