Brian-
You mentioned "after the Add Note in your process". The object I was actually wanting to use was a Reminder object, used as an automatic action object sent as a Resolution notification. LDSD is currently set to close HR tickets fairly soon after they are Resolved, and HR would like to increase the time between Resolution and Closure to 5 days to give the customer time to respond to the resolution notification before the ticket is closed. They also want the assigned HR rep notified if/when the customer responds to the notification.
So, do I need to use the Note object to send out this notification, in order to ensure that the customer has the ability to respond and the HR analyst can be notified of the response? Any issue with making that Add Note an automatic action object? And what causes the system to "check" to see who, the customer or the analyst, has sent the latest note? Will something in the inbound mapping trigger the decision object ("Note is Assigned User?") and send the correct notification out?
Sorry for all the questions...
Mike