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Re: What is the best known method for creating an Incident from a Problem?
I have done something very similar. I have a web site that accepts firewall requests. It sends an e-mail to LPM and LPM creates an incident AND a firewall form within the incident and populates all...
View ArticleRe: Preferred Server not being used when deploying images using provisioning...
Thanks Francesco. I'am using winPE for 32 bits. But I will apply the patch.
View ArticleRe: Preferred Server not being used when deploying images using provisioning...
So you shouldn't be affected by that issue. Which way are you getting the image deployed? Are you mapping a drive before? Can you have a look at the related handler log files, MaptoPreferredHandler.log...
View ArticleQuery Help to find a file on the PC.
I'm using 9.5 and want to be able to location a file on a PC in a specific folder.Need to know how to do the Query.
View ArticleDISM failing on all Models
HII (DISM) is failing on all of my models and not picking up sepecified drivers either. I am running LDMS 9.5 SP2. I have tried this on 5 different models and it always fails. I am including a dism log...
View ArticleRe: DISM failing on all Models
Ok things got even stranger now...... I pulled all of the driver files out of ldmain\landesk\files\drivers including the database.I left nothing in there and rebuilt the database which said it...
View ArticleRe: Preferred Server not being used when deploying images using provisioning...
Thanks Francesco, we will use the troubleshooting guide to diagnose the issue.
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Antivirus disappears after pushing a new agent
We are testing LDAV and I pushed it out to a bunch of test users and it was working well. Then I applied a patch to the core and generated some new agents (enabling LDAV in the agent). When I pushed...
View ArticleRe: Error (400) Bad Request when adding additional files that have a "&" in path
I had the same problem when we upgraded to LANDesk 9.6 a few weeks ago. Some of our packages also have & in the file path. The consultant who was doing our upgrade logged a call with support who...
View ArticleSaving window changes in Window Manager takes 2 minutes
Hi Everyone I'm looking at improving my window save time as it's really affecting analysts. It's taking about 2 minutes and running on a separate TPS to analysts and self service users. It feels like...
View ArticleRe: Error (400) Bad Request when adding additional files that have a "&" in path
Probably this The remote server returned an error: (404) Not Found
View ArticleCan I add multiple request types to my CI? Or can I change "request service?"
I'm still in the early stages of my service catalog design. I've designed several CI objects and windows and built out the Request object and window. Before I start on process design, I wanted to...
View ArticleRe: VIP Users
I am using version 7.7.1 and curious as to using a reference list for VIPs. Would it be possible to set Service Requests, when opened by a VIP user, to follow a different path than one opened by a...
View ArticleRe: VIP Users
We put the VIP flag in the User object. You sure can do all kins of neat stuff in process like not requiring a manager approval for a VIP.
View ArticleDelete Config Items -vs- Unpublish
I'm working on a Service Desk 7.7.2 installation that was partially developed by my predecessor. He'd added a bunch of configuration item services that we are not using anymore. Wanting to clean...
View ArticleRe: Delete Config Items -vs- Unpublish
I recreated this issue on our development server and am trying using schedule manager to delete all of the configuration items. I'd appreciate any feedback on this idea or any alternatives.
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Need Help with Custom Report using Scopes
- created a Query to list all systems with a LANDesk Agent Name asi-client and server=no. The query results show DeviceName, Manufacturer,Model, Operating system, serial number- created New Report...
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looking for string replacement in incident title
We use a script within our email-server to append the e-mail alias into the title of an incident.example:e-mail alias: software@servicedesk.detitle before: problem xyztitle after:...
View ArticleRe: VIP Users
We have a Boolean in our user object (IsVIP?).Our incident process has a simple decision gate at the start of it that sends a reminder to service managers if raised users IsVIP is true. Its kinda basic...
View ArticleRe: Query Help to find a file on the PC.
What type of file are you trying to locate? In 'Manage Files' in the Console, you can add files to be scanned, which will show up in Software - Packages in the Inventory tree. Frank
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