Re: closing a change task by right click in webdesk
Hi, I have managed to replicate this on a test system that I have here.Would you be able to log this with your support provider and add in the steps to replicate this along with how this will affect...
View ArticleRe: Setting Up Inbound Mail
Open the mailbox in a browser or e-mail client, have the e-mails been read? Have you tested that Service Desk can connect to your mail server? Open the Mailbox in Service Desk then click on the test...
View ArticleRe: Setting Up Inbound Mail
Hi Markus, do you mean the process log? In which case, what tables would I find this in?
View ArticleRe: Setting Up Inbound Mail
You can find the processed emails in following Table: tps_user_messageIf you don´t see any entries there, the delivery of the emails you´ve send corrupt or wrong configured,Something the Mail Inbound...
View ArticleRe: does anyone how of the unique identifier for survey results?
Jenny, What I am looking for is a link that the analyst can click to be able to view the results of the survey the end user took.
View ArticleRe: Add Complex list to User in a Reminder window
Hi, Did you create a query / filter to use within the Complex List?You will need to either specify a query on the window or a filter in Object Designer that the Complex list will use. For more...
View ArticleRe: Find Incidents By Entering List
Hi Steve, You could do this from Console by adding the "Reference Number is One of" criteria and then prompt the user on this.You can then run this Query in Console and you can select multiple...
View ArticleAny way to "not overwrite" with Default Values upon import?
We have a User attribute "Departmental Administrator" (DA) added to "System.User," and we use this in "Request.Request Confirmation" to send a notification to a user's administrative associate so that...
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Re: Confused about adding drivers
Thanks for the help Jay. I am still having trouble though. I installed the NIC card driver on the laptop and I copied the driver folder to the core server where the UNC path of the HII Driver...
View ArticleIs it possible to populate fields using calculations to strip out unnecessary...
I am trying to design an incident workflow that interacts with a customer's service management tool. I have all of the intersection points mapped out so that specified emails using specific keywords...
View ArticleRe: Setting Up Inbound Mail
Yes I only have one set up. Interestingly, If I change the username settings in the Login Details group within the mailbox settings to just <mailbox> rather than <mailbox>@<domain>,...
View ArticleRe: Setting Up Inbound Mail
Hi, There is a couple of good points in the comments on these threads I would suggest having a look through:Inbound E-Mail mailbox fails testNo incoming email from end users to Service Desk Kind...
View ArticleRe: Unable to perform "View in Web Access" in Window Manager 7.5
Has any one had any issues with viewing windows in web access in 7.7.3 ? I have the explicit login url set in system settings but when I select "view in web access I just get a blank white screen and...
View ArticleRe: Setting Up Inbound Mail
I have tried telnetting the exchange server and that works on ports 143 and 993. I wouldn't have thought it was a connection issue with the exchange server as the test works OK? Co-incidentally, I have...
View ArticleRe: Selfservice create a ticket link assigning end user as the analyst
Thanks for the reply, Would you know where I could see what the process might look like for a selfservice ticket. I thought the process might be the issue, and was looking on the net for maybe an...
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Re: Setting Up Inbound Mail
Here is my event viewer. Every ten minutes it seems to run the engine, start a new thread, log on, process the inbox, connect to the server, but then fails to connect!?
View ArticleRe: Setting Up Inbound Mail
On the mailbox in exchange you are using, have you switch on the IMAP4 protocol?
View ArticleRe: Setting Up Inbound Mail
Hi Darren,Yes, our server team have confirmed it is switched on
View ArticleRe: Setting Up Inbound Mail
Hi Markus,All I can see in the tps_user_message table is the outbound emails we are already using. Nothign to do with the inbound Email in there
View ArticleRe: CurrentUser being the default value for RaiseUser when empty
Hello dhshimself, I actually use dynamic window, so yes, only one of them are shown, but even if only the external are shown, the internal attribute still exist, and get fill up on save with the...
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