Re: Error when Analysts log incidnet via Email

All,

I am receiving the same errors when attempting to log a service request via email. This only happens if the user is an analyst in the system. Does anyone know if this defect has been resolved and what the resolution steps are?

I have included excerptsof the event log errors:

Error 1:

Log Name:      Application

Source:        Servicedesk.MailInbound

Task Category: None

Level:         Error

Keywords:      Classic

Could Not Find Process for Subject Test Email: Subject

    <Data>Could Not Find Process for Subject Test Email: Subject</Data>

  </EventData>

</Event>

Error 2:

Log Name:      Application

Source:        Servicedesk.MailInbound

Task Category: None

Level:         Error

Keywords:      Classic

Description:

This Request has changed status, and the action you selected is no longer available. Please redisplay the window and try again.

    <Data>This Request has changed status, and the action you selected is no longer available. Please redisplay the window and try again.</Data>

  </EventData>

</Event>

Error 3:

Log Name:      Application

Source:        Touchpaper Services

Task Category: None

Level:         Error

Keywords:      Classic

TouchpaperException

Touchpaper Error Code: Exception.Data.InvokeFunctionAtWrongStatus (-2147220429)

This Request has changed status, and the action you selected is no longer available. Please redisplay the window and try again.

Stack Trace:

   at Touchpaper.Framework.Data.DataObject.ValidateLifecycleAction(IBusinessFunction function, Object param1, Object param2, ILifecycle lifecycle, IStatus status)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessLifecycleAction(DataObject dataObject, IBusinessFunction function, Object param1, Object param2, Boolean isAutomatic, Boolean validateOnly)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessBusinessFunction(FunctionInvocation functionInvocation, Boolean isAutomatic, Boolean validateOnly)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessBusinessFunctions()

   at Touchpaper.Framework.Data.DataObjectContext.SaveChanges()

   at Touchpaper.Framework.Web.DataService.SaveChanges(SDataObjectContext sctxt, Boolean returnChanges)

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Touchpaper Services" />

    <EventID Qualifiers="0">0</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-05-27T18:04:54.000000000Z" />

      <Security />

  </System>

  <EventData>

    <Data>TouchpaperException

Touchpaper Error Code: Exception.Data.InvokeFunctionAtWrongStatus (-2147220429)

This Request has changed status, and the action you selected is no longer available. Please redisplay the window and try again.

Stack Trace:

   at Touchpaper.Framework.Data.DataObject.ValidateLifecycleAction(IBusinessFunction function, Object param1, Object param2, ILifecycle lifecycle, IStatus status)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessLifecycleAction(DataObject dataObject, IBusinessFunction function, Object param1, Object param2, Boolean isAutomatic, Boolean validateOnly)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessBusinessFunction(FunctionInvocation functionInvocation, Boolean isAutomatic, Boolean validateOnly)

   at Touchpaper.Framework.Data.DataObjectContext.ProcessBusinessFunctions()

   at Touchpaper.Framework.Data.DataObjectContext.SaveChanges()

   at Touchpaper.Framework.Web.DataService.SaveChanges(SDataObjectContext sctxt, Boolean returnChanges)</Data>

  </EventData>

</Event>