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Re: show related CI's Incident

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Thank you for your answer

 

I know that OOTB filter "By Configuration Item Filter" does the work, but reasons to think for this alternative are :

1 - OOTB solution will impact performance and user don' get immediately results from collection  ( need 3 or 5 seconds)

2- as a design it is not really practical to scroll down the whole ticket form

3- collection is showing after saving incident (not in creation form (New)), however CI hyperlink ( in Incident Form) is accessible even we have not yet create ticket

( practical to get an historic of opened incidents on selected CI before creating a new ticket !)


Have you an idea why my proposition is not working : what i miss ?

 

Thanks

 

Regards


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