I am trying to remember what we did during our last upgrade, that prevented the end-users and analysts from being able to log on to WebAccess/SelfService/WebDesk. We are upgrading from 7.5sp1 to 7.7.1 HF1. I can prevent analysts from logging into the console, however, I am not sure how to best keep them and end-users out of WebAccess. Does the upgrade require IIS to be running? If not, then I can disable IIS which would prevent access to the web server. Can I disable the App pool or does the upgrade require that? Considering we are never closed and there will always be someone out there that will try to access the system, I need to make sure I have the bases covered.
Thank you,
Mike