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Re: Hot standby configuration

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Hi Jacek,

 

We don't have any specific recommendations on how to set up a separate fail over server, however I can tell you that Service Desk wont work if you just copy the files over; you would need to do a proper installation.

 

It's hard to advise in too much detail because you haven't said specifically what you want to fail over, or how you intend to achieve it - for example, do you only want Web Access to fail over?  Do you want the knowledge index to be copied as well?  Are you using the NLB/Failover Clustering built into Windows Server?  If you are, we have some articles that might give you a few pointers, although they are specific to load balancing rather than failover clustering:

 

Configuring Microsoft Network Load Balancing (NLB) for Service Desk

Using Service Desk in a load balanced environment

Troubleshooting load balanced Service Desk applications

 

Hope that helps,

 

 

Jon


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