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Re: Status in Queue

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Hi,

 

Unfortunately this isn't possible because Service Desk doesn't really have any concept of a "queue", at least not in any particular order.  If you are viewing a query to work through your new incidents the query has been designed specifically to show the results in an order of your choice (for example, Creation Date).  But there is nothing on the records themselves that know how they will be ordered in a query.


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