Re: Upgraded to 9.6 from 9.5SP2 - Now can't delete items from "Pending...
Possibly silly question, but are you doing this from a remote console and has it been upgraded? Try from core and remote consoles. If upgraded and still happening then log a ticket. Mark McGinnMarXtar...
View ArticleRe: LANDesk v9.6 Agent - Upgrade/Install
There are a few ways. Assuming you have two cores now, create a self-contained agent installer and send that as a distribution package using your other core (can also work with the Advance Agent)....
View ArticleRe: Monitoring a desktop shortcut
LANDESK does not report exes that are located on shares, so while it will see the shortcut and follow it, data about the exe and usage will not get returned. (unless something has changed and I haven't...
View ArticleUnable to deploy linux patch
Landesk 9.5 SP2Hi, To deploy Linux vulnerabilities on client, I downloaded manually linux rpm from Red Hat website.The rpm are located on core sever (D:\Landesk\Packages\Patch_Compliance\rhlinux) When...
View ArticleRe: Upgraded to 9.6 from 9.5SP2 - Now can't delete items from "Pending...
Tried from both the core console and a client console and its the same, the client had been upgraded. Strangely I tried this on a fresh install install of 9.6 as well and it does the same thing? Is...
View ArticleRe: Status in Queue
Hi, Unfortunately this isn't possible because Service Desk doesn't really have any concept of a "queue", at least not in any particular order. If you are viewing a query to work through your new...
View ArticleRe: Missing Export to csv
Hi Steve, I don't think you get that option on dashboard gadgets. If you create a shortcut directly to that query you should find the export option available. This would make a great ER though.
View ArticleRe: How do I remove a webdesk shortcut from users no longer published?
Hi, I'm not sure what would cause this. Double check how the shortcut groups are published - for example it could be published to a role as well as a group, etc. If it definitely looks correct then...
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Re: We used to be able to remote to other computers via webdesk but it...
Hi, I would suggest logging this with Support to investigate. ThanksStu
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Re: upgrade to 9.6 fails at webservice LANDesk Fuse creation
IISRESET done but same result. Permissions look like this :IUSR, Network Service, LANDesk admins,... are missing, right? Authentication => only Forms and Windows authentication are enabled.SSL...
View ArticleRe: upgrade to 9.6 fails at webservice LANDesk Fuse creation
Can you enable anonymous authentication on this, IIS reset and then attempt the installation again?
View ArticleRe: upgrade to 9.6 fails at webservice LANDesk Fuse creation
It worked ! Setup is going on now.It should have been enabled by the setup?
View ArticleRe: upgrade to 9.6 fails at webservice LANDesk Fuse creation
Cyril, Yes, the flag in the installation should set that. This is the first time I have had this reported.
View ArticleRe: SQL Query on LocalGroups Members
Alright, doing a single removal like [ device name\Administrator ] will be pretty easy. This does it well enough to knock out the one thing. (It has to do the cleaning in the two places: as its...
View ArticleRe: OS X Connecting via Gateway
What version are you on? Mac doesn't have the legacy RC in 9.5... just HTML5
View ArticleRe: Error when selecting "Request Service" option in Service Catalogue after...
I'd get onto support if I were you.
View ArticleRe: Pre-populate Attributes from a URL
This is pretty old, but add a "me too" for me. I want to provide end users lists of CIs assigned to them, and from the CI details window, provide a link that generates an incident or request based on...
View ArticleRe: SQL Query on LocalGroups Members
Yeah, the semi-colon seems to be getting in the way. I was getting an 'unauthorized SQL' error using the first of the two statements you provided. When I removed the two semi-colons it worked fine,...
View Articlerights to change only sort order on gadgets
Hi,I was asked if it is possible to give to analysts rights to change sorting order on gadgets in webdesk. Some of them wants to sort on date, others on time to breach, but they should not do any other...
View ArticleRe: Using alias email address
The answer is No and Yes. It is not natively possible within SD, but you could do it with a little work outside of SD. Create a script (in VBA) or Application (in Visual Studio, etc.) that appends the...
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