Re: do the two precondition in full incident process with the titled "Are all tasks at end state?" need to be programmed or are they funtional..thanks Kevin

Hi Kevin,

These are already fully functioning pre-conditions. There is no more that you need to do with them, but you need to review the task processes that you are going to use to ensure that they have the correct end statuses to match the main process behaviour. Typically, customers use the standard task processes that come out of the box, but they also build their own to cover a number of scenarios that enhance the function of the service desk.

Andy