Re: Return to home dashboard upon resolution?
Hi Jason, No I'm afraid not. The current behaviour is: Press "Save and Close" on an action/collection window (ie. Resolve) - go back to the process record that you performed the action on.Press "Save...
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Re: Query by general date range?
Sounds like you want a busy dashboard. This should help if i am understanding you correctly. Incidents opened within the past 4 days: Incidents which have a creation date that is 5 - 9 days old:...
View ArticleRe: Query by general date range?
forgot to mention your first query has a strange criteria if you are trying to find a ticket which was created in the past: I was able to write the first one using the following criteria:Lifecycle...
View ArticleRe: CALL Service Level attribute not updated
Thanks, StuDo you know if this works with CALL object?In my case, I have the following calculation: DtDesign = (DateTime.UtcNow).AddDays(-1) TempoGBT =...
View ArticleRe: CALL Service Level attribute not updated
Hi Carlos, You could also look at your Response Level matrix... If your implicit guaranteed response time is changing when you assign to this secondary support group, then perhaps you should include a...
View ArticleRe: Query by general date range?
or... he's looking for future tickets. Now THAT's proactive service. -B
View ArticleBest Practice removing old devices in LDMS 9.5
I am seeing about 1/10th if our of our computers not having been scanned in more than 30 days and turned off. This may seem high, but we just upgraded a significant number of computers. What's the...
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Re: Best Practice removing old devices in LDMS 9.5
An easy way to remove the devices that haven’t checked in in xx days would be to set the “Day’s to keep inventory scans” to a number that fit’s with your companies policies. From the console on the...
View ArticleRe: Best Practice removing old devices in LDMS 9.5
Yeas, I was aware of that. I am really trying to determine how far back to do. Anything that hasn't been scanned in 30+ days, assuming there are no other issues, is that a good place to start?...
View ArticleRe: Best Practice removing old devices in LDMS 9.5
BTW, when I go to that configure Inventory - In referrs to the number of days to keep inventories. is this the same as setting the deletion of devices that have not scanned in xx days?
View ArticleRe: SCOM Management Pack for landesk
You could have SCOM generate a formatted email to LANDesk to create a ticket.
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Re: do the two precondition in full incident process with the titled "Are all...
Hi Kevin, These are already fully functioning pre-conditions. There is no more that you need to do with them, but you need to review the task processes that you are going to use to ensure that they...
View ArticleRe: How do I query the department column in Active Directory?
I have a VBS script that I patched together from a couple of MS threads to add the LDAP values I needed to the HKCU key in the registry. I then added a custom reg scan to capture the values to the...
View ArticleRe: How to add and track custom data for computers in Managment Suite 9.5
I haven't really used custom forms much, but I believe you will need to push (publish) the forms to the pc's you want to capture data for, then on that client pc, you should be able to launch the...
View ArticleRe: Patch Management Practice Question...
I have 2 Custom groups setup - one to capture all my Automatically downloaded patches & a second for Production. I have a test-bed of pc's set up to use the Auto download folder as their primary...
View ArticleRe: Windows Hanging at Welcome Screen
I have seen issues with the Policy.Invoker running high on resources at startup - there is a batch file that I found on here to clean up the XML files & clear up this issue - I have only seen this...
View ArticleRe: view all devices needing reboot
I am not seeing Reboot needed on my inspector - I have 9.5 unpatched - is there a way to add it?
View ArticleRe: Need Help with Custom Report using Scopes
so are you looking to just report on all devices in a selected scope? might be easier to just re-build it completely without the qualifiers for agent name & server...
View ArticleRe: Copy Process - Calculations not copying
As an example -I have one process which wasn't that complicated but had a very large number of calculations. Before I knew that DT was a good workaround, I spent a fair amount of consulting time...
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