Re: Raise User access to incidents restricted by data partition
I'm glad it helped. If you are using a category as the partitioning attribute you are going to need to allocate that to the end user. Partitioning really does lock people out of they do not have the key
View ArticleRe: Colour coding the History column
I think there are some ERs to vote for which would allow you to change the contents of the audit trail, so I'd suggest you vote for any of those and add an appropriate comment about colour
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Re: Has anyone moved Helpdesk 7.0 from W2003 to W2008?
I'd virtualise it if that is an option - a whole lot less pain. I've taken old HD versions to the current shipping version and run them against slightly non-supported Dbs and it works OK. But if you...
View ArticleRe: Lenovo driver updates
I will do that. Thanks for all your efforts in looking into this.
View ArticlePatch and Complaiance Repair Task and Multicast in LDMS 9.5
When I go into Create repair Task in Patch and Compliance, there is a "Repair as policy" check box in the middle of the page. If I select this, does it mean it ONLY does it via policy, or does it...
View ArticleRe: Patch and Complaiance Repair Task and Multicast in LDMS 9.5
When you select the Policy option, a task is created that you can change the Delivery Method to any Delivery Method you want. It can be a policy, a Policy-Supported Push or a Push.
View ArticleRe: Patch and Complaiance Repair Task and Multicast in LDMS 9.5
OK. I know I can then go into the scheduled task and choose policy supported push there, so here I guess it's a bit redundant?
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Re: Boolean Search Help
I just ran a query ( screenshot below) and it seems like the string can be in any location. I have many machines that are named xx051xx, and the way my query is currently returns non of those
View ArticleRe: Boolean Search Help
OK. Thanks. Not sure. The need has gone away. We have several do not touch machines (this example and others) and we are going to just put them in OU that is basically "LD stay away" OU. Then we...
View ArticleRe: Copy Process - Calculations not copying
People don't need to vote on this - they just need report it as a bug. So just contact support and say you have this issue.
View ArticleRe: Boolean Search Help
From testing this and prior experience, when you use "Not Like", try using "AND" instead of "OR". I just tested the scenario you are trying and using "AND" provided the desired results.
View ArticleNeed Assistance with a Latest Calculation within a collection within Incident...
Hello All, Sorry about the long background before I get to the Calculation question. Just thought the background would assist in what and why I am doing what I am doing. We are using LDSD 7.7.1 HF1...
View ArticleRe: Need Assistance with a Latest Calculation within a collection within...
With a 1:1 relationship there is no need for latest, it's only needed for collections. I also don't see any checking for null values BEFORE you check the values.
View ArticleRe: Kaspersky error with Office 2013 installed - The operating system is not...
Had the same problem on dozens of systems. Put a ticket in with support and they gave me roll up LD95-CP_BASE-2014-0625. Once applied, I had to reinstall the Agents on those systems and the issue...
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Service Catalog Bundle not work
Hi All,Our Customer using LDSD 7.7 with SQL server 2012 for DBI.have problem with Service Catalog Feature. especially Service Catalog with bundle packages.I already follow the instruction from Service...
View ArticleRe: Lenovo driver updates
David, please update this post when this issue is solved.I'm very curious...
View ArticleRe: SCOM Management Pack for landesk
We also use SCOM to monitor the health of our servers. Is it possible to integrate SCOM monitoring with LanDesk. Such as in Event Management terms. SCOM reports on a server being down, is it possible...
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Re: Kaspersky error with Office 2013 installed - The operating system is not...
Thanks, I'll log a ticket with support
View ArticleAny future plans to begin managing Chromium?
We are starting to see an influx of Chromebooks and Chromeboxes as well as receiving more requests for these devices for classroom and instructional use. As a Google Apps for EDU customer there are...
View ArticleRe: Copy Process - Calculations not copying
Hi all, Just to clarify our sustainment process takes a lot into consideration and isn't just based how many reports it gets. We review the impact we think the bug will have and the impact it has on...
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