We have recently completed the final stages of a transition to LDSD and now want to Link all Changes to a source Incident or Service request. This was a simple enough task - there is already an Attribute for "Related Process" on the Change Object - so I just needed to add this to the change window. There is a Query Collection for the attribute - so I can find (or replace as i choose) the query that runs when the drop down is clicked. The Query has two columns - the Life Cycle Name (Request or Incident) and the Reference Number - but the drop down returns only a list of the reference numbers. The issue is we have an overlap of reference numbers and I can and do have Incidents and Service Requests with the same reference number.
The query handles this - I get both reference numbers returned. However - I am unable to get the Process name that exists on the query to display on the drop down list. I am generally certain it is possible as within our Incident process we have a dropdown on the impacted configuration Item - and this result list has the CI Type and the CI Name in the list. I've looked at that query and around the object,, etc. - but I simply can;t find how I can control what I see in the drop down. Of course I can change the query columns - but not sure what controls the elements that accompany the data in the list.
Any help would be greatly appreciated!
