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Upgrading Service Desk (Running MDM) doesn't finish and throws the error...
Issue: (I ran into this issue and found the solution so I thought I would share)Upgrading Service Desk (Running MDM) doesn't finish and throws an error in the MetadataManager.xml file. Running MDM...
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Re: Filter "Add Configuration Item" in Change
Danielle, I replied earlier about the quirky way the search is executed in the Add Configuration Item (that you enter the criteria - but it is not until you click a column header that the list is...
View ArticleQuery to show tickets where Raise User is not equal to Created By
Has anyone ever written a query that would show you Incidents where the Raise User is not the Created By User? I can do it as a filter but I can't display that on a Dashboard. Thoughts?
View ArticleRe: Has anyone created a custom widget in SmartVue?
If you still need the answer to this issue, here it is: (This is the summary of it, basically. This is from LD support. It worked for me.) So, in summary, the trick is to have unique names and...
View Articleupdate process from Email
Hi, Please I need your advices concerning this need. LDSD receive from a third party an email that should update automatically the process depending in Mail body Information. I don't see how can I do...
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Re: Locking Policy Optimistic With Warning on WebDesk
Hi, Sorry i was on holiday Thanks for solving this. Best regards
View ArticleRe: update process from Email
You might need to look at LPM to grab the incoming mail, parse and update LDSD for you
View ArticleConsole and Agents Stopped Communicating
We were working with a test system and disconnected it from the network. When we reconnected it several days later and tried to access it through the console, it was no longer in our device list and...
View ArticleRe: Softmon Error: Windows cannot find....
25 views and no response?Nobody else has seen this?
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LDMS 9.6 - Capture Image Failed Error 80001803H The action failed. return:-1
When trying to capture in LDMS 9.6 I receive the following error. First attempt after following the LD manual. Any assistance or direction would be great.
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Adding "Related Process" to a change - How do I get the column header for...
We have recently completed the final stages of a transition to LDSD and now want to Link all Changes to a source Incident or Service request. This was a simple enough task - there is already an...
View ArticleRe: Adding "Related Process" to a change - How do I get the column header for...
Wouldn't you normally use the Change Action Add Incident or Add Problem or Add Request to do this?
View ArticleDoes Knowledge Management search for text in attachment as well?
As captioned. If so, what are the supported format of these attachment? e.g. DOC, PDF etc.? Thanks!
View ArticleRe: Does Knowledge Management search for text in attachment as well?
The product help for Knowledge Management is most useful in this area because it tells you how to add in these types of files so that they are searchable and also lists which extensions can be...
View Articlelandesk9.5 设备发现问题
landesk9.5在经过一次未管理的设备搜索之后，如果没有对改未管理的设备实施成功代理，并把相关的任务给删除了，如何能够再次从未管理的设备搜索中再次找到该设备？补充：即便是我更改了计算机名和IP地址，再次在未管理的设备搜索中查找都无法找到，所以我想知道如何来清理已经查找过一次的未管理设备在landesk数据库中的记录！
View ArticleRe: Console and Agents Stopped Communicating
When you say console, do you mean server? Communication for inventory is sent on port 5007 to the LANDESK server. You need to troubleshoot the issue of the client sending inventory to the LANDESK...
View ArticleRe: New Distribution Task Help
The devices you are trying to deploy to; are they already built or are you trying to deploy to devices that you are building with a new OS? This makes a difference to how you might be best to do this....
View ArticleRe: Please would anyone direct me where I could find LDAPPL3?
If you are 9.5SP1 or later then consider using the 'DataFileExtensions=' option. in 9.5 edit your ldapp3.template file and add this as it's own new section and add the extensions you are looking for...
View ArticleDynamic Templated Notifications
Hopefully someone can help me out with the calculation required to achieve this. Background: Various customers wanting specifically branded notifications, and specific message content, this is across...
View ArticleRe: Dynamic Templated Notifications
Interestingly if I use the below, the IsName attributes value is returned suggesting that this should be possible. import System static def GetAttributeValue(Reminder): try: msgtyp = "New - Incident...
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