Hello -
Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control?
Our "IT Help Desk" users have Remote Control Tools enabled, including View and Edit for the "Remote Control" feature. Direct and Gateway Remote Control work fine for them, for user on LAN and WAN - no issues that I am aware of. Both the "LANDesk Administrator" and "IT Help Desk" roles appear the same in the configuration - screen print is below.
They are unable to use the HTML Remote Control feature though. After entering credentials they receive a pop-up that states "Message from webpage - Invalid username, password, or domain!".
If it matters, they are local administrators on the workstations.
The HTML Remote Control feature works for users with the "LANDesk Administrator" role (which have only "user" local rights on the target workstations).
I have tested from the same source machine and source browser to the same target machines. In all cases the issue persists - it functions for users with "LANDesk Administrator" role, but not "IT Help Desk" role.
We're running 9.5 SP2.
Thanks!
