Re: Inventarscan shutdownreboot.dll
Unable to Right click devices from core after mcp0417 installedandCVE-2014-0160 aka the HeartBleed bug Next time use English please
View ArticleForcing an Assignment Notify if Incident is rated Urgent - Otherwise leaving...
A while back I was asked to standardise the format of our Assignment notifications across modules and the contents of this article served me really well. How to standardize Assignment notifications...
View ArticleClik here to view.
Tutorial SLA Step by Step
Hi, sorry i'm newbie here, i need helpI have New Ticket Incident,How to make Service Level Agreement Step by Step so that seen in Incident Query Thanks
View ArticleClik here to view.
Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
View ArticleRe: How do I create a query to show CIs assigned to users?
Dave, I've copied the SQL from our View (as is it can simply be run in the database - or prefix the SQL with "Create view as <my View Name>" and it will create the view in the database that can...
View ArticleRe: Each version of an app taking a license on a single machine
Thank You! Using the query for the detection gives me the results I was looking for.
View ArticleRe: view agent settings on client
Frank,I'm wondering if you can clarify one more item regarding these settings - in particular the XML files found in C:\ProgramData\vulScan. I see several versions of each item on the client. For...
View ArticleRe: Store mac files (.pkg, .dmg, etc.) on a windows share?
I do. DMG is fine windows won't mess it up.PKG and MPKG must be zipped on a *nix based device (like mac) before putting them on a windows machine or you can put them in a DMGSH files do loose...
View Articlehow I do to configure for pass ]C1 code 128 in MX7?
Hi, I´ve licences of your product Wavelink Telnet ce for Windows Ce at LXE MX7 and need a help about configuration to Reading code 138.Then, when I read a code 128, it's necessary that read the prefix...
View ArticleScan and Repair, Maintenance Windows, and Autofix.
My Scan and Repair for my Agent is set to run every 3 days. A Maintenance Window is set for Thursday 10pm to 2am, and a normal Scan and Repair runs on Tuesday, and detects patches that are set to...
View ArticleRe: Enable HTML Remote Control for "IT Help Desk"
RC is configured, to a great degree, in the "Agent Settings" area. Look under "Tools | Configuration | Agent Settings". In there you will notice there is an "Agent Setting" for Remote Control. More...
View ArticleRe: Enable HTML Remote Control for "IT Help Desk"
OH -Almost forgot. We also had to upgrade from an older IE to IE 10 to get the full affect. The thing uses HTML5 as its vehicle and we were using IE8 on the help desk (which did not support HTML5).
View ArticleClik here to view.
Re: Enable HTML Remote Control for "IT Help Desk"
Thanks for the replies Joe - "Allow HTML access" is enabled on the General Settings section. This is what we have configured under the Security Settings section: All RC is working except for HTML5 for...
View ArticleClik here to view.
Re: Enable HTML Remote Control for "IT Help Desk"
I have these settings in the "Remote control settings" under the agent Settings RC.
View ArticleRe: package creator copies package from public owner stays as public
Hi Thomas,Thanks for your response! I thought I'd give the community a try before issuing a case with support. I'll use your suggestion!
View ArticleRe: While scanning a barcode via a bluetooth scanner, the emulator does not...
There are no options for this on the client emulator. The option is available in device specific client installs. Unfortunately we do not have a generic studio client which supports your Windows 8.1...
View ArticleRe: Enable HTML Remote Control for "IT Help Desk"
Joe,Mine is the same, except that I have "Run as administrator" unchecked. I might have to try adding some users on the Security Settings section - just seems odd that the other RC works fine without...
View ArticleClik here to view.
Re: Suspend timeout for an MC75A via registry
Hello Mark, There are a few different ways this can be accomplished. One of the easier ways, would be to use the enabler configuration package to set these registry keys for you.Within the enabler...
View ArticleRe: Remediated Vulnerabilities Report
How to view parameter panel on report in LDMS 9.6
View ArticleRe: SAML Token SmartVUE
If you still have an issue raise a case and i can get on a webex with the TSE and fix STS
View Article