On my LANDesk 9.6 server I use the same set of Remote Control settings in both my Windows desktop and server agent configurations. On my Windows desktop clients I can see the "LANDesk Remote Control" icon in the task tray (near the date/time in the bottom right corner). I do not see this icon on my Windows servers. I've confirmed that I am showing all icons.
I've seen similar issues in the past with McAfee, for example, when viewing a computer via remote desktop. In those situations I was able to run an update or show the console, which magically brought the icon back into the tray. I'm assuming the issue is a similar one - maybe it's not a LANDesk issue at all; maybe it is a remote desktop issue (Microsoft).
I'm curious if others have this behavior and if there is a fix. Ideally, I would like to see the LANDesk icon in the task tray with all other icons immediately after logging in via RDP.