Re: Landesk service desk console : field desappears on windows conceptor....
They often go onto a group box, but the group box is too small to show the attribute. You will often find it if you expand the bottom group box way way down.
View ArticleReplies from Request notifications are not adding a note to the request? Can...
I understand the the inbound mailbox is pointing to the incident process and thought if I added a new mailbox that points to the request process that it might work. But, I would also need a new...
View ArticleRe: Distribution package fails to download
Just in case ... We recently had this error, turned XTrace logs for lddwnld and got the following log entries... 10/20/2014 12:51:41.014 4936 1264 lddwnld.cpp 3750 Calculating new hash for...
View ArticleRe: Replies from Request notifications are not adding a note to the request?...
On mail manager tick the box that says something like use inbound mailbox for outbound messages (sorry to be vague) and when a reminder (say) is done from a process associated with one inbound mailbox,...
View ArticleMac OSX Yosemite LANDESK Agent loses window focus
We recently had a couple users upgrade OSX 10.9 to OSX 10.10 'Yosemite', and it appears the currently selected window will lose focus after about a minute or two. A prime example is if you have Safari...
View ArticleRe: Replies from Request notifications are not adding a note to the request?...
ok, so that makes complete sense. Thank you! Will start testing soon.
View ArticleRe: Helpdesk Manager needs ability to create Queries
I did that and he is still getting the same error.
View ArticleRe: Helpdesk Manager needs ability to create Queries
OK you'll need to add Create on Metadata Query Template to the privileges for your role. Basically keep adding privileges until you stop getting the error.
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Cannot install or uninstall console on Win7 workstation
I upgraded the management console on my workstation from 9.5 to 9.6. That seemed to go OK, but when attempting to start the new console it is bombing. I then tried to uninstall to load clean, but now...
View ArticleLDMS 9.6 upgrade from 9.5 - System Loads?
We are planning an upgrade this week from 9.5 to 9.6 & are looking for a good timeslot to do it during the day. We have 2000 endpoints, & about 20 analysts that have the remote console...
View ArticleRe: Cannot install or uninstall console on Win7 workstation
please see Re: Cannot uninstall 9.6 console
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Re: Cannot install or uninstall console on Win7 workstation
That worked! Thanks jonbart!
View ArticleRe: Monitoring a desktop shortcut
Did you ever find a solution? One think I noticed when you added it, is the Size in Bytes value correct?
View ArticlePiloting 9.6 and having trouble with Console login NOT on the server
Server installation went surprisingly smooth. I am able to launch the management suite from the server no problem. I've ran the UDD and picked up machines on my network and have deployed agents to a...
View ArticleRe: Deleting Managed Devices Automatically?
Is there anything showing up in the PurgeComputers.log file located in the log directory? "Last Updated by Inventory Server" is the date field used to determine when to purge devices.
View ArticleRe: How hides filter in top of my windows ?
Is this in Web Access? You can log into web with an admin account, go to that query, hide the filter, then right click on the shortcut and say use Replace this shortcut with current page.
View ArticleLANDesk Remote Control Tray Icon on Servers (via Remote Desktop)
On my LANDesk 9.6 server I use the same set of Remote Control settings in both my Windows desktop and server agent configurations. On my Windows desktop clients I can see the "LANDesk Remote Control"...
View ArticleRe: LANDesk Remote Control Tray Icon on Servers (via Remote Desktop)
I am seeing the same issue and have seen the issue since I can remember. Never bothered to look for a fix but it's possible there is one out there.
View ArticleRe: Active Directory attributes
I would think you could use WMI to get the information you need. Win32_OperatingSystem for the local computer info, and Win32_UserAccount for the user information. Maybe you can use the WMI Scan...
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LANDesk Service Account - Connection type 2 (Interactive)
One of my task this week was to identify active service accounts and where they are touching. During this process I discovered an odd reading. Our service account for LANDesk is showing up as an...
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