Re: creating a self service incident window
There are often several ways of doing the same thing with LDSD, so I'd certainly try out Andy s suggestions and see what works best for you. If you want to preset your category you'd probably best...
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Re: Launch more recent collection item using a manual action
There may be other methods Jamie, but one I use is to do a stash the last saved attributes of interest in a collection into attributes on the main process with a before save calculation and then use a...
View ArticleRe: Service Desk Configuration Centre unable to open instance
Could you post a screen shot of the error?
View ArticleRe: I have a request to update the manager information of a user.
So in AD is the Manager drop down field populated? The mapping AD recognizes is the full DN path of the user account so make sure you import the DN from AD into an attribute in Service Desk for each...
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Re: Service Desk Configuration Centre unable to open instance
that's the strange thing, I do not have error messages. I just cannot open the instance and the view display is different. When go on web server, the delete buttong is only available when hover over...
View ArticleRe: Service Desk Configuration Centre unable to open instance
This server was a clone of Live, so my instance names say Live but is my dev environment
View ArticleRe: Service Desk Configuration Centre unable to open instance
Was hoping known issue and quick fix. If not will have to create a new instance if allows me and delete this one which seems corrupt. More concerned its the Config Centre than my instance though.
View ArticleRe: LDSD 7.5 Survey pro-active negative response.
You could modify the process to check the value concerned and send a reminder.
View ArticleRe: How do I configure TelnetCE to accept input from a Bluetooth device on my...
Hello, Unfortunately this type of functionality has not been implemented to accept data from a BT thermometer along with the integrated scanner.. If you require this type of functionality, please...
View ArticleMigrating from 9.5 SP2 to 9.6 with Provisioning
Hello All, We are looking to upgrade from 9.5 SP2 to 9.6. Has anyone upgraded to production yet, and were there any issues with provisioning ? I am looking for feedback on Import/Export Templates...
View ArticleRe: problem connecting device MC9190G vai avalanche server (WLRMTCTL 3.0.021.01)
Hello, Can you tell me what version of Avalanche you are working with? Also have you tried rebooting the device, and if that doesn't work try orphaning the remote control package then re-installing...
View ArticleRe: Does Wavelink TelnetCE support Chinese (We are using a Motorola MC9190-G...
Thank you for the reply. Doubt: Does the 5555-x01 emulation work like the vt-220??( that is the emulation required by my host)
View ArticleRe: How long does it take ldprovision.exe to load up after CTOS?
This is a 9.6 core. I never created an advanced agent just the exe for installation of the Provisioning agent.
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Re: Service Desk Configuration Centre unable to open instance
Definately an issue with Configuration Centre, just tried creating new instance and window is displaying with no styling. Again no error messages though
View ArticleRe: Service Desk Configuration Centre unable to open instance
I amended my URL as localhost than the app server name and styling came back and instance can be opened. I thought you could do on server as localhost or servername. Anyway resolved the issue I...
View ArticleRe: SA unable to see System Preferences bug?
Upgraded to 7.7.3 and still cannot see System Settings as SA or me, Administrator.Any ideas? Otherwise I'll log a call.
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Helpdesk Manager needs ability to create Queries
Helpdesk Manager needs ability to create Queries.I added him in "HelpDesk Manager" Role as well as in "Managers" GroupI gave him a Privilege to "Query Builder", "Create System Query", and "Create User...
View ArticleKnowledge Articles: What am I missing?
So I am trying to knowledge articles up and going. The problem I am having is at first when end users search the articles show in the list but when try to click on them they would get an error that...
View ArticleRe: Knowledge Articles: What am I missing?
Moved thread to Knowledge Management. In the Knowledge Management area a similar question was asked a while ago which sounds very similar: Knowledge permissions problem? Hope this is also your...
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