And I am so grateful to you and everyone in the Community who are always there willing to help me. From the time since I was assigned to take care of our Service Desk, I found out that Community members have much more knowledge than most of the Support Techs (except I believe, Martyn, and perhaps others I don’t know yet). The majority of Service Desk problems that I encountered were solved because of the help from Members of the Community like yourself. “Thank You!”. When I get better on LANDesk Service Desk, I would like to be able to confidently help as well. - ernie