Re: Create Incident from User window

Hi

thank you for replying this. The need is to send to a telephony application a list of users ( query  results url) then an operator select a user and can then create directly incident populated with user information ( name, last name , region department etc....)

I found a better solution that is to send url incident creation with user guid like this :

Http//server/ldsdinstance/wd/object/wd/object/create.rails?class_name=IncidentManagement.Incident&lifecycle_name=NewProcess111&&attributes=RaiseUser-guid.

Telephony application just need to match telephone number with user guid from ldsd table.

Regards