Re: creating a self service incident window

Hi again Dave,

By the way we are LANDesk Service Desk version 7.7.1.

we have created a few windows and dashboards and added them to our self service system.

Our current snag is that when we get an end user to access self service, they can display a window which we have set up, e.g. email issues, which has the few fields on it we require them to complete, but they cannot type into the fields, they are greyed out. This must be a privilege issue? The end users have been given the default PortalEndUser role. How do we give them privileges to fix this issue?

Thanks.

Chris